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General Policies:
Payment: Pack Leader Pet Services, LLC accepts cash, credit cards or checks. Payment is due at the time of or prior to the first visit. Please make all checks payable to Pack Leader Pet Services, LLC.
Returned Check Charges: There is a $25 fee for all returned checks.
Late Payments: There is a $5 late charges fee for all late payments. Payments are considered late if not received at the time of the first visit.
Early Returns/Last minute Changes: It is not unusual for trip plans to change at the last minute. However, please understand that Pack Leader Pet Services, LLC carefully schedules our time to service you and our other clients. Therefore, there are no refunds or credits for early returns or last minute changes to pet care. Once pet care begins, payment is due for the original dates scheduled.
Cancellations: Pack Leader Pet Services, LLC requires a full four-day notice prior to the date of the first visit. Failure to provide notice in less than four days will result in a $15 cancellation fee payable by the pet owner.
Holiday Cancellations: With the exception of severe weather, life threatening emergencies or a death in the family, Any cancellations prior to a major holiday; ie: Christmas, New Years, Easter, Memorial Day, July 4th, Labor Day and Thanksgiving with less than a four day notice will result in 50% of the total invoice for scheduled pet care to be paid. We request your understanding that Holiday travel is a peak service time for pet care.
Cancellations for Mid-Day Service: A 48-hour notice is required prior to the next scheduled visit. Otherwise payment is due for the time originally agreed upon.
Choosing a Pet Sitter
from: The Humane Society of the United States |humanesociety.org |
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| iStock.com |
Pet sitters do much more than provide a pet with food and water while their guardian is away from home.
A good pet sitter also spends quality time with the animal,
gives him exercise and knows how to tell if he needs veterinary
attention. What's more, pet sitters typically offer additional
services, such as taking in mail and newspapers and watering plants.
But just because someone calls herself a pet sitter doesn't mean she's qualified to do the job.
Why hire a pet sitter?
A pet sitter—a professional, qualified individual paid to care for your pet—offers both you and your pet many benefits.
Your pet gets:
- the environment he knows best.
- his regular diet and routine.
- relief from traveling to and staying in an unfamiliar place with other animals (such as a boarding kennel).
- attention while you're away.
You get:
- happier friends and neighbors, who aren't burdened with caring for your pet.
- the peace of mind that comes from knowing that your pet is being cared for by a professional.
- someone to bring in your newspaper and mail so potential burglars don't know you're away.
- someone who will come to your home so you don't have to drive your pet to a boarding kennel.
- other services provided by most pet sitters, such as plant watering and pet grooming.
Where do I find a pet sitter?
Start with a recommendation from a friend, neighbor,
veterinarian, humane society or dog trainer. Check the Yellow Pages
under "Pet Sitting Services." You can also contact the National
Association of Professional Pet Sitters (800-296-PETS) or Pet Sitters
International (336-983-9222).
What should I look for?
It's important to learn all you can about a prospective pet
sitters' qualifications and services. Before selecting a pet sitter,
interview the candidates over the phone or at your home. Find out the
following:
- Can the pet sitter provide written proof that she has commercial
liability insurance (to cover accidents and negligence) and is bonded
(to protect against theft by a pet sitter or her employees)?
- What training has the pet sitter completed?
- Will the pet sitter record notes about your pet—such as his
likes, dislikes, fears, habits, medical conditions, medications, and
routines?
- Is the pet sitter associated with a veterinarian who can provide emergency services?
- What will happen if the pet sitter experiences car trouble or becomes ill? Does she have a backup?
- Will the pet sitter provide related services such as in-home grooming, dog walking, dog training and play time?
- Will the pet sitter provide a written service contract spelling out services and fees?
- If the pet sitter provides live-in services, what are the
specific times she agrees to be with your pet? Is this detailed in the
contract?
- How does your pet sitter make sure that you have returned home?
- Will the pet sitter provide you with the phone numbers of other clients who have agreed to serve as references?
Even if you like what you hear from the pet sitter and from her
references, it's important to have the prospective pet sitter come to
your home to meet your pet before actually hiring her for a pet-sitting
job. Watch how she interacts with your pet—does your pet seem
comfortable with the person? If this visit goes well, start by hiring
the pet sitter to care for your pet during a short trip, such as a
weekend excursion. That way, you can work out any problems before
leaving your beloved pet in the pet sitter's care for longer periods.
How can I help the pet sitter and my pet?
Of course, even the most trustworthy, experienced pet sitter
will have trouble if you haven't also kept your end of the bargain.
Here are your responsibilities:
- Make reservations with your pet sitter early, especially during holidays.
- Ensure your pet is well socialized and allows strangers to handle him.
- Affix current identification tags to your pet's collar.
- Maintain current vaccinations for your pet.
- Leave clear instructions detailing specific pet-care
responsibilities and emergency contact information, including how to
reach you and your veterinarian.
- Leave pet food and supplies in one place.
- Buy extra pet supplies in case you're away longer than planned.
- Leave a key with a trustworthy neighbor as a backup, and give
him and your pet sitter each other's phone numbers. Be sure those extra
keys work before giving them out.
- Show the pet sitter your home's important safety features such as the circuit breaker and security system.
Finally, have a safe and fun trip. And remember to bring your pet
sitter's phone number in case your plans change—or you just want to
find out how Fluffy and Fido are doing.

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We have the right to be full members of your family. We thrive on social interaction, praise, and love.
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We have the right to stimulation. We need new games, new toys, new experiences, and new smells to be happy.
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We have the right to regular exercise. Without it, we could become hyper, sluggish...or fat.
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We have the right to have fun. We enjoy acting like clowns now and then; don't expect us to be predictable all the time.
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We have the right to quality health care. Please stay good friends with our vet.
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We have the right to a good diet. Like some people, we don't know what's best for us. We depend on you.
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We have the right not to be rejected because of your expectations that we be great show dogs or show cats, watchdogs, hunters, or baby-sitters.
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We have the right to receive proper training. Otherwise, our good relationship could be marred by confusion and strife - and we could become dangerous to ourselves and others.
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We have the right to guidance and correction based on understanding and compassion, rather than abuse.
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We have the right to live with dignity...and to die with dignity when the time comes. | | |
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